FAQs and Essential Information


Below follows a list of our most frequently asked questions. Here, you can see further information about our devices, battery duration and coverage. If you do not find the answer to your question, you are welcome to write us on the "Contact us" section of our website.

As the DataLong16 solution is multi-purpose and multi-modal, it is used in the different industries. It can be used for monitoring assets in transit or static. The DataLong16 devices receive information about their position through GPS technology. This data is transmitted to our servers through mobile GPRS technology, where it is stored and managed. Finally, through the web-based front-end platform, clients access the data in real-time and make decision to improve their supply chain.

The DataLong16 devices do not need installation. These are totally autonomous and start monitor directly.

The placement of the device depends on the type of measurement (temperature, humidity, pressure, impact, location) and volume (box, trailer, container, warehouse) you require to be measured. In order to receive correct data from devices, ensure that the devices are placed in such a way that they can both read and transmit data.

For example, if you require temperature measurements of a parcel, then the placement of the device should be on the inside of the box or inside the flap of the boxes’ top facing the inside of the parcel.

The movement of a device that is unsecured inside of a parcel may lead to incorrect sensor readings and false data.

To find out more about how to place devices for optimal reading, please refer to our user manual by clicking here.

Measurements are performed every 10 minutes (in a balanced mode) and stored on the device. These measurements are sent every 90 minutes (in a balanced mode) to the front-end platform via M2M technology, provided that the device has network coverage.

Alerts with the measurements exceeding the pre-set limits are sent in real-time via email, mobile App, and web-based platform provided that the device has network coverage.

The measured data can be accessed from anywhere in the world via our web-based front-end platform and mobile App provided that you have a unit with an internet connection.

Reports are available on the web-based front-end platform and can be exported via Excel, CSV, and PDF.

The data is double-encrypted ensuring full privacy. You can define user access and set up restricted access easily on the web-based front-end platform.

The devices have been designed to withstand temperature (-40°C to +80°C) and are waterproof IP65. For fridges with isolated walls, an external antenna is required for obtaining GPS signal to transmit the data.

The battery life of each device will depend on several factors, such as; the number of sensors connected, the temperature where the device operates, the data-registration and communication frequency, and network coverage.

Our calculations are as follows, assuming that the GPS signal is good and that the temperature range is between 18-25 ºC.

Traceability is the set of pre-established and self-sufficient procedures through certain tools that informs about the history, trajectory and location of a product or batch of products along the supply chain at a given time.

A data logger is an electronic device that automatically monitors and records environmental parameters in relation to time and location by means of probes or other measuring instruments.

The Global Positioning System (GPS) is a system that allows determine of the position of an object, that has a GPS positioning receiver, with an accuracy of up to centimetres worldwide. GPS works through a network of 24 satellites that orbit around the planet Earth, at an altitude of 20,200 km, with synchronised trajectories to cover the entire surface of the Earth. To determine the position, the receiver automatically locates at least three (preferably four) satellites of the network, from which it receives signals indicating the identification and the clock time of each one of them.

The global system for mobile communications (GSM), is a standard system to describe the protocols for second-generation digital cellular networks and it is used for transmitting mobile voice and data services. GSM supports voice calls and data transfer speeds of up to 9.6 kbps, together with the transmission of SMS (Short Message Service).

GSM operates in the 900MHz and 1.8GHz bands in Europe, and the 1.9GHz and 850MHz bands in the US. GSM services are also transmitted via 850MHz spectrum in Australia, Canada and many countries in South America.

General Packet Radio Service (GPRS) or general radio packet service is an extension of the Global System for GSM Mobile Communications for the transmission of data through packet switching. It allows transfer speeds from 56 to 114 kbps. With GPRS you can use services such as Wireless Application Protocol (WAP), short message service (SMS), multimedia messaging service (MMS), Internet and for communication services, such as email.

You can access the web platform by clicking here or entering the following URL in your web browser: https://dcloud.datalong16.com/

Once you have made a purchase of a monitoring product or requested a platform demo, an email will be sent automatically to the email address you provide at the time of purchase/request.

To active your web platform account, simply follow the instructions provided in the automated email.

Please note: it is important to use the same email address that you provided at the time of purchase/request.

If you encounter any issues or have made a purchase but not obtained the automated email, please contact us by emailing to: account@datalong16.com or by phone: +34 936 116 050.

There are four types of user profiles on the platform; administrator, user, fleet manager, and fleet user. Please click here to find out more.

The updates and news will appear as a pop-up the first time the user enters the platform after these have been implemented. The updates and news can also be accessed by pressing on the “Help” button.

APIs are a set of commands, functions and computer protocols that allow developers to create specific programs for certain operating systems or other programs. APIs greatly simplify the work of a program creator, since they do not have to “write” codes from scratch. These allow the computer to use predefined functions to interact with the operating system or another program. And in our case, it interacts with our platform and thus obtains the same information that is on the platform but with a different format.

The DataLong16 API is a REST API that uses JSON as a data format.

The DataLong16 front-end web-based platform utilises the same time as the device with which the platform is opened.

When alerts are created, the system utilises the UTC time, and that is what is displayed on the email alert. However, when the alert is viewed on the front-end web-based platform, the time of the alert is converted to the time of the device with which the platform has been opened.

 

For example, if you receive an email alert with a breach of temperature at 13:00 (UTC) when you review this alert of temperature on the front-end web-based platform the alert is displayed with the time of the device with which the platform has been opened.

UTC – Coordinated Universal Time is the time standard commonly used across the world to regulate clocks and time. To find out the current UTC time, please click here.